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Item Conditions

New Items

  • New items are brand new in box.
  • New items are eligible for manufacturer’s warranty programs (if applicable).
  • ReRack may open new-in-box items in order to:
    • Ensure it is complete (Quality Control)
    • Include other items from your order
    • Repack the items so we can use a faster shipping method.

Used Items

  • Used items are fully functional.
  • Used item may have been previously used on a vehicle.
  • Used items may show general wear and signs of use.
  • Used items may have cosmetic damage that includes:
    • Repairs
    • Discoloration
    • Rust
    • Scratches
    • Dents
    • Stickers

Return Items

  • Return items are 'like-new'.
  • Return items will not qualify for the manufacturer warranty.
  • Return items may be a new item with a cosmetic blemish
  • Return items may be a new in-store-display items
  • Return items may be a new item with damaged packaging
  • Return items may be an Overstock items from other vendors
  • Return items may have been previously opened
  • Return items may be missing instruction manuals or other paperwork.
  • Return items may have had previous assembly, and test-fitting
  • Return items will not have use on road
  • Test return items after receiving them, in case of a manufacturer defect.

Trade Policy

  • We happily provide appraisal trade credits for all used rack items of value.
  • All trades require you to bring items to our retail stores for review and appraisal.
  • We cannot provide appraisals over the phone.
  • Items will be reviewed for condition noting any missing or incomplete parts.
  • Items are checked for significant damage such as cracks or tampering.
  • Following review we will provide the appraisal trade credit we can offer your items.
  • Because of an items age, condition or demand we reserve the right to not purchase all items.
  • We will not purchase items that appear to be stolen.