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Return Policy

Initiating a Return

Log in to your customer account on ReRack.com, and view "Completed Orders". Find the order you would like to return, and select the "Return Items" link. From there, you can specify the item(s) you would like to return, and the reason why. 

Alternatively, if you have not created an account, or do not wish to create an account, you may print our return authorization form and include it in your return.

If you have any questions about returns please contact us -  include your name, order number, products you wish to return and reason for return.

Return Policy

Returns are accepted within 30 days of purchase (shipped date if purchased online).

  • 20% restocking fee applies
  • Item must be in same condition as when received
  • Returns must include all original manuals, items and accessories

Restocking fee is waived in the following cases:

  • Item is damaged, or incorrect/wrong item was sent
  • Returns used towards another ReRack purchase

Return shipping costs are the responsibility of the customer, except in cases of damaged/non-functional items. Refunds will be issued to card/payment method used on the initial order.

Proof of purchase is required for all refunds or exchanges and the merchandise must be in substantially the same condition as when it was received, and include the original box, packaging, manuals, and accessories. The value of missing and/or damaged items will be deducted from the credit amount for a return and ReRack remains the sole and exclusive judge of the fair value of these items.

Shipping and handling costs are not refundable. It is the responsibility of the original purchaser to ensure that returns are adequately packaged, insured, and tracked.

Returns placed through Amazon or eBay must be submitted through those channels. 

Exchanges

Order the wrong part? Interested in something else? As long as your product meets the above criteria, we would love to help get you set up with an exchange! You will need to print out our return/exchange form and include the part/product you are returning, and the part/product you would like to exchange for. Be sure to include your name and contact information so we can ensure there are no remaining balances owed or due back to you.

As always, feel free to give us a call with any questions.

 

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