If you have any questions about returns please contact us - include your name, order number, products you wish to return and reason for return.
Returns are accepted within 30 days of purchase (shipped date if purchased online).
- 20% restocking fee applies
- Item must be in same condition as when received
- Returns must include all original manuals, items and accessories
Restocking fee is waived in the following cases:
- Item is damaged, or incorrect/wrong item was sent
- Returns used towards another ReRack purchase
Return shipping costs are the responsibility of the customer, except in cases of damaged/non-functional items. Refunds will be issued to card/payment method used on the initial order
Proof of purchase is required for all refunds or exchanges and the merchandise must be in substantially the same condition as when it was received, and include the original box, packaging, manuals, and accessories. The value of missing and/or damaged items will be deducted from the credit amount for a return and ReRack remains the sole and exclusive judge of the fair value of these items.
Shipping and handling costs are not refundable. It is the responsibility of the original purchaser to ensure that returns are adequately packaged, insured, and tracked.