For questions or to submit resume and cover letter, please contact rentonjobs@rerack.com
About the Culture
At ReRack, we use our expertise and extensive inventory to get our customers paired up with their right solution. We are a laid back cast of characters that work hard for our customers and enjoy cycling, skiing, disc golf and all manner of non-competitive outdoor activity. We strive for personal growth and seek to empower ourselves and our customers to get outside and have fun.
The Ideal Candidate
While many people would do great as a service manager, the ReRack service manager is someone who loves getting outdoors, working on cars, or taking a road trip. Someone excited to talk about how to use our products, and where to go on your next adventure. Someone that knows what it means to gear up and hit the road… Then come back to work to cheer on their team and come up with creative solutions for raising awareness of our products and services in the community.
Someone capable of engaging in conversation with people from all walks of life, from casual bikers looking to get to the trailhead to hardcore cyclists looking to protect their baby while in transit. Our customers are looking to make their vehicles do more for them whether they are DIYers looking for parts available nowhere else, people on a budget looking for a deal or high end consumers looking for the latest and greatest. We always treat our customers with a desire to meet their needs.
Our ideal manager will feel comfortable visiting businesses in the community to explain what we do and why we are different. Whether stopping in at the Toyota dealer to champion the latest and greatest solutions or popping into the eBike store to discuss making ReRack the place they send their customers for hitch installation services. They should be excited to get out and about trusting their team to hold down the fort.
The successful candidate will be a leader - someone capable of being a champion for their staff. Able to find the answers and get their hands covered in grease to help complete that last install of the day. They will be a go-getter, someone not afraid to explore growth opportunities. Someone capable of working for their team and promoting growth. They will be excited to collaborate with our other departments to help make the company more inclusive and accessible.
About the Position
The role of the Service Manager is focused 60% on daily service management tasks, 25% outreach / institutional customer development, and 15% administration.
Responsibilities
Manage Custom installation services
- Perform installations
- Train Staff
- Maintain tools and supply levels
Develop Custom installation Staffing Program
- Develop training plan
- Participate in the hiring of installation techs
- Actively seek out future employees through various means (networking, job fairs, employee referrals, etc)
Develop Commercial/Institutional Customer Program
- Seek out local dealer, business and government clients
- Build relationships
- Develop standard practices
Requirements, Experience & Education
- 2-4 Years Service Managment experience
- 3+ years of experience in service & installtion environments
- Excellent organizational / project management skills
- Fluency with Google software (drive, gmail, docs, sheets etc)
- Familiarity with building institutional relationships
- Professional rack experience is of great benefit
Schedule: Full time, average 40 hours per week, days assigned as needed
Compensation Package:
Salary:$47k+ DOE
Benefits:
- 1 Week Paid Vacation
- Flexible weekly hours
- Available for Opt-in to employer matched Health Insurance Program
- Available for Opt-in to 401k